1. Introduction

At Beautexa.com, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

2. Return Eligibility

• Time Frame: You have 30 days from the date of receipt to return your item.
• Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
• Non-Returnable Items: Certain items such as perishable goods, personal care items, and custom products may not be eligible for return.

3. Return Process

1. Request a Return: Contact our customer service team at support@beautexa.com with your order number and reason for return.
2. Receive Instructions: Our team will provide you with return instructions, including the return shipping address.
3. Ship the Item: Carefully pack the item and send it back to us using a trackable shipping method.

4. Refunds

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
• Processing Time: If your return is approved, we will process your refund within 7-10 business days.
• Refund Method: Refunds will be issued to the original payment method used during the purchase.
• Shipping Costs: Original shipping costs are non-refundable. You will be responsible for paying the return shipping costs.

5. Exchanges

If you need to exchange an item for a different size or color, please contact our customer service team at support@beautexa.com. We will guide you through the exchange process.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@beautexa.com with photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.

7. Contact Us

For any questions or concerns about our return policy, please contact our customer service team:

• Phone: (+44) 7418 311 108
• Email: support@beautexa.com
• Address: 24-26, Arcadia Avenue Fin009/Govonly, London, United Kingdom, N3 2JU

We are here to assist you and ensure your shopping experience with Beautexa.com is enjoyable.