1. Introduction

At Beautexa.com, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.

2. Refund Eligibility

• Time Frame: Refund requests must be made within 30 days of the purchase date.
• Condition: Items must be returned in their original condition, unused, and in their original packaging.
• Non-Refundable Items: Certain items, such as perishable goods, personal care items, and custom products, may not be eligible for a refund.

3. How to Request a Refund

1. Contact Us: Email our customer service team at support@beautexa.com with your order number and reason for the refund request.
2. Receive Instructions: Our team will provide you with instructions on how to return your item.
3. Return the Item: Ship the item back to us using a trackable shipping method.

4. Refund Process

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
• Processing Time: If your return is approved, we will process your refund within 7-10 business days.
• Refund Method: Refunds will be issued to the original payment method used during the purchase.
• Shipping Costs: Original shipping costs are non-refundable. You will be responsible for paying the return shipping costs.

5. Late or Missing Refunds

• Processing Time: Please allow some time for the refund to be processed and posted to your account.
• Bank Processing: If you haven’t received a refund yet, check your bank account again and contact your credit card company as it may take some time before your refund is officially posted.
• Contact Us: If you’ve done all of this and still have not received your refund, please contact us at support@beautexa.com.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@beautexa.com with photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.

7. Contact Us

For any questions or concerns about our refund policy, please contact our customer service team:

• Phone: (+44) 7418 311 108
• Email: support@beautexa.com
• Address: 24-26, Arcadia Avenue Fin009/Govonly, London, United Kingdom, N3 2JU

We are here to assist you and ensure your shopping experience with Beautexa.com is enjoyable.