1. Introduction

At Beautexa.com, we understand that sometimes plans change, and you may need to cancel an order. Our cancellation policy is designed to be flexible and customer-friendly.

2. Order Cancellation

• Timing: You can cancel your order within 24 hours of placing it. After this period, the order may have already been processed and shipped.
• How to Cancel: To cancel your order, please contact our customer service team as soon as possible at support@beautexa.com or call us at (+44) 7418 311 108 with your order number and cancellation request.

3. Cancellation Process

• Confirmation: Once we receive your cancellation request, we will confirm the status of your order. If the order has not yet been processed, we will cancel it and issue a full refund.
• Processed Orders: If your order has already been processed or shipped, we will be unable to cancel it. In this case, you may need to follow our Return Policy to return the item for a refund.

4. Refund for Canceled Orders

• Processing Time: For successfully canceled orders, we will process the refund within 7-10 business days.
• Refund Method: Refunds will be issued to the original payment method used during the purchase.

5. Exceptions

• Special Orders: Custom or personalized items may not be eligible for cancellation once the order has been processed.
• Late Cancellations: Requests made after the 24-hour window will be handled on a case-by-case basis and may not be eligible for cancellation.

6. Changes to Orders

If you need to make changes to your order (such as updating the shipping address or modifying items), please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.

7. Contact Us

For any questions or concerns about our cancellation policy, please contact our customer service team:

• Phone: (+44) 7418 311 108
• Email: support@beautexa.com
• Address: 24-26, Arcadia Avenue Fin009/Govonly, London, United Kingdom, N3 2JU

We are here to assist you and ensure your shopping experience with Beautexa.com is enjoyable.